Refunds and cancellation
Plans and credits are digital services that start the moment you pay. This page says what that means for your right to change your mind, how to cancel a plan, and when we refund anyway.
Last updated 25 October 2026
Cancelling a plan
Cancel any time from My account, using Change or cancel. Your plan stops renewing at the end of the month you have paid for, and the credits you already hold stay until they expire. There is nothing to fill in and no reason to give.
Free weeks: a first plan starts with seven days free. Cancel before they end and you pay nothing at all. We send a reminder a few days before the first payment.
Your 14-day right, and why it may not apply
Buying a digital service online normally gives you 14 days to cancel for any reason. For a plan, that right runs from each payment. But it ends once you start using what you paid for, if you asked for it to start straight away and acknowledged that doing so would end the right.
That is what happens when you use credits: they work straight away. At checkout you are asked to agree to that. If you change your mind within 14 days and have not used any of the credits from that payment, tell us and we refund it in full.
When we refund anyway
- It did not work. If credits were taken for something that failed, they should have come back by themselves; if they did not, tell us and we put it right.
- You were charged twice, or charged for a plan you had already cancelled. We refund the duplicate.
- Something we promised was untrue. Then you have rights under the Consumer Rights Act 2015, and we will put it right: a repair, a replacement, or your money back.
We do not refund because a flight or a hotel turned out to cost more than a price we showed, or because a trip did not happen. Those prices come from other companies and change constantly, which the site says wherever a price appears.
Prices
The Lower plan is £3.99 a month with 300 credits; the Higher plan is £6.99 a month with 600 credits. Packs are 150 credits for £2.99 or 500 credits for £7.99. You are charged the price shown when you pay. If a plan's price changes, we tell you at least 30 days before it applies, and you can cancel first.
How to ask
Write to support@whereaboutss.com with the email address on your account and roughly when you paid. We answer within five working days and refund to the card you paid with, usually within ten. You do not need a form or a particular form of words.
A full refund of a pack takes away whatever is left of the credits it brought; credits already used stay used. The same happens if a payment is disputed with your card provider.
If we cannot agree
Tell us why and we will look again. You can also take a dispute to your card provider, or to the courts. Nothing here limits your legal rights.